At SayHeyy, owned and operated by BeamitLive Online Service Private Limited (“SayHeyy,” “we,” “us,” or “our”), we are committed to providing you with excellent service and addressing any concerns you may have. We value your trust and strive to resolve issues to your satisfaction promptly. This Chargeback Policy outlines the procedures and guidelines for handling chargebacks.
1. Contact Customer Support First
1.1. Before initiating a chargeback, we strongly encourage you to contact our customer support team at team@sayheyy.com or insidergroupinc@gmail.com with your concerns. We are here to assist you and resolve any problems you may encounter.
2. Unauthorized or Fraudulent Charges
2.1. If you notice unauthorized or fraudulent charges on your credit or debit card related to SayHeyy, please contact us immediately. We take reports of unauthorized transactions seriously and will investigate them promptly.
3. Chargeback Process
3.1. If you decide to initiate a chargeback with your bank or credit card provider without first contacting our customer support, we reserve the right to suspend or terminate your SayHeyy account.
3.2. We understand that disputes may arise, and we are committed to resolving them amicably. However, initiating a chargeback without attempting to resolve the issue with us can lead to unnecessary fees and complications.
4. Refunds and Cancellations
4.1. Our Refund and Cancellation Policy is outlined on our website. We encourage you to review this policy before subscribing to our services.
4.2. We do not offer refunds for subscriptions, as stated in our Refund and Cancellation Policy. If you believe you are eligible for a refund based on the terms provided in that policy, please contact our customer support for assistance.
5. Contact Us
5.1. If you have questions or concerns about a charge on your account, wish to report unauthorized or fraudulent charges, or need assistance with any issue related to SayHeyy, please reach out to us at:
- Email: team@sayheyy.com
- Email: insidergroupinc@gmail.com
6. Dispute Resolution
6.1. We are committed to addressing and resolving issues promptly and fairly. If you have initiated a chargeback and wish to resolve the matter outside of the chargeback process, please contact our customer support.
7. Account Suspension or Termination
7.1. Initiating a chargeback without attempting to resolve the issue with us may result in the suspension or termination of your SayHeyy account.
8. Changes to this Chargeback Policy
8.1. We may update this Chargeback Policy from time to time. Any changes will be posted on this page with the last updated date.
Last Updated: September 4, 2023